Event Faqs

Frequently Asked Questions

Browse through our Frequently Asked Questions for quick and easy answers.

We recommend having the Zoom app downloaded on your computer, tablet, or smartphone device to have a seamless experience joining our programs. To download the Zoom app click here zoom.us/support/download

If you are unable to download the Zoom app, you can join programs through your web browser, learn more here.

You can join webinars and workshops by telephone. The call-in information will be shared in the confirmation email prior to the program. Select exercise classes may be joined by telephone, please email communityed@hss.edu for more information.

Zoom information is sent via email to the one provided during registration approximately one hour prior to the program start time. If you do not have access to email and require call-in information, please call 212.774.7622 at least 3 business days before the program so we can assist you.

Exercise classes are recorded and available for 24 hours after class. Most webinars and workshops are recorded and can be viewed on your vFairs account at a later date. To inquire about a specific program please email communityed@hss.edu.

Sign up for our email newsletter to access an array of wellness resources and stay informed about upcoming events and workshops. We'll share valuable tips and insights to support your journey towards a healthier lifestyle, making it easier for you to take control of your health and well-being. Sign up now at hss.edu/wellness-resources-subscription.

Yes, to arrange for a trial class before committing to the whole session, please email us at communityed@hss.edu.

HSS Education Institute offers a financial assistance program to participants who have limited or no insurance and are unable to meet the financial cost associated with virtual paid programs. Participants who currently have Medicaid insurance or no insurance, can participate in paid virtual exercise programs at a reduced rate. Please email us at communityed@hss.edu for more information or to inquire if you qualify.

At HSS the world’s best musculoskeletal specialists work together to provide the best care for you. Contact us at 917.260.3111 so we can assist with appointment scheduling and answer your clinical or financial questions.

If you are having trouble registering for a free or paid program, please email communityed@hss.edu or call 212.774.7622 so we can assist you.